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Absolutely would NOT recommend this company to my worst enemy. I did speak to a person who sounded like she was trying to swallow her microphone and said "basically" every other word. All she could do was read from a script and I had to pressure her to call the terminal. She said she did and no one answered and I had to tell her call again because someone is there as we are in the same time zone.
2 were the same ,1 was different. The carpet was delivered on October 1st, but they came with only 1 style of carpet for all 3 rooms. After s speaking with someone on the phone, they asked me if I wanted them to carpet one room.
Most discussed NonStopDelivery complaints
Which I’m learning is a bad idea. We got screwed buying a stove through Lowe’s website. The day it was supposed to be deliver, we were told they didn’t have it to put on the truck. Track a PKG offers a quick way to track trace your package.
NSD is a leading last mile logistics provider in the U.S. specializing in a full range of home and business delivery solutions. Our company focuses on superior customer service and operational excellence to drive value-added results. “We are honored and proud to be recognized by The Home Depot as their 2016 Home Delivery Partner of the Year.
When will my NSD Nonstop Delivery shipment arrive?
For more information about NonstopDelivery, Inc. please visit or contact Scot Goodwin at Currently nsd is behind by about 7-10 business days. This includes deliveries and pick ups. They’ve been slammed hard with influx of orders being made not just by Home Depot but multiple retailers.
I am still missing two cabinets from my order. The shipping company has not received the cabinets from Home Depot. Home Depot won’t tell me where the cabinets are or a tracking number or when I can more or less expect them. I have been calling 8 times and everyone has a different story to tell me. The installers are not going to wait around for me not knowing when these cabinets are coming in.
Where do I get the tracking number of my NSD Nonstop Delivery shipment?
This was important because mail delivery often included multiple couriers in varying environmental circumstances, which made it possible for a mail to get lost. Worst possible shipping company I have ever dealt with. This company is a joke you can’t get anyone who knows what they’re doing and that’s if you get the to answer their phone. My package said out for delivery 12/1 and it’s 12/3 and still haven’t seen anything or made further contact. Like I said, this company is a joke and whoever runs this place is an even bigger joke.
They lost my package and refused to answer any questions I had. They've already failed on the customer satisfaction aspect, as I have lost confidence due to the lack of specific information they have provided. The company boasts "Our network is designed for speed, superior on-time performance, and customer satisfaction." Delivered 1/5 of a power tool set on april 7th and has lied about two other deliverys from home depot set to be delivered on the...
The out for delivery status from Chantilly VA and the delivered to Sykesville MD is the same exact date and time. Nov 2 I ordered, Nov 12 is was scheduled for delivery, I was admitted to the hospital that day and could not be there. Tracked my package said it was out for delivery and rescheduled for Nov 14. I have cameras, no one came that day at all. When they did come the initial day on the Nov 12 he knocked on my door and then turned around and left. Someone was there to receive the package but when they got to the door they were already gone.
I want to track my NSD Nonstop Delivery shipment but I don't know where to get the tracking number. Have tried for over a week to track a shipment with the order number. I’ve been trying to order some samples of vinyl siding!
If I could go and pick up my item, I would - but I'm unable to find any information on where the local terminal is physically located. Nor can I find a phone number where someone actually answers the call. For 3 weeks, NSD has held an item that belongs to me, and I would press charges if I could locate the local terminal.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Same situation, NSD shows as delivered but my surveillance cameras show no delivery attempt was made. Home Depot says too bad file a chargeback with credit card company. Haven't been able to get a response from NSD.
Got put on hold and when the rep came back on, she said they would probably call tomorrow to schedule a time. Then she proceeds to tell me it takes 24 to 48 BUSINESS hours (that's three to six days folks) to contact and schedule, which is totally unacceptable. That is definitely not anywhere near ANYONE's definition of "We'll be contacting you shortly to schedule your pick-up". This is what their automated response tells you. "Shortly" is within one business day. I've been waiting four days already.
I told them “no,” I wanted all the rooms done at the same time, as in preperation for them to lay the carpet, I had to rent a small u haul to put all my furniture in. They called while my phone was in the other room on delivery day, I sprinted to my phone but didn't get there in time. I called the number back several times within a minute of the initial call. After an hour, they listed my delivery as "Delivery/Pick-up Attempted" when nobody attempted the delivery, we are home and able to take it. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
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